FAQ Frequently Asked Questions
We try to be as informative as possible but if you have any questions please contact us at firstname.lastname@example.org
Delivery times and shipping
Most of our items are made to order. Items which are in stock are sent every business-day by Italian Summers, and are entrusted into the hands of Royal Dutch Post, Poste Italiane or DHL within 1 to 3 business days after receiving of the payment of your order.
For the products that are handpainted by the Artist (ceramics and bags) and printed items (our t-shirts) we may need a longer delivery time as these items have to be handmade or printed at our affiliated printing facilities (shirts). We will always keep you informed about your order during the process.
Do you ship internationally?
Yes. When you order from an EU country you can place your order from our shop that will include the shippingcosts automatically. When you want to place an order out of the EU please send us an email at email@example.com and we will figure out the best shipping method for you.
When will I receive my order?
Most orders should arrive within 10 days from shipping in the EU, and 2 weeks or more internationally. Most of our items we don’t have in stock, since they are handmade to order. We ship from Italy or the Netherlands. Please note that while we do our best to get orders processed and shipped promptly, some orders may take longer due to demand, distance or intervening festivities, as well as items ‘made to order’.
What shipping carrier do you use?
Most orders mailed from Italy are shipped via Poste Italiane and their UPS/DHL affiliates for international orders, while some orders originating from Holland (where some items are printed for us) will be shipped via Royal Dutch Post or DHL
What are the shipping costs?
Depending on order size, carrier, weight and destination, different rates may apply. Please contact us on firstname.lastname@example.org for an accurate shipping cost assessment.
Internationally we ship as DDU (Delivery Duty Unpaid) so the product prices displayed are exclusive of all taxes and duties. You would be required to pay all import duties, customs or local taxes if levied by the country you are shipping to.
Which methods of payment do you accept?
At this point we accept PayPal or a direct bank payment. For shipments within the EU the PayPal option in our webshop already factors in shipping costs. For all other countries you can simply pay after contacting us to determine both your specific order and preferred mode of shipping. We will gladly assist you. email@example.com
You can shop with confidence. PayPal Processes almost 8 million transactions every day. It provides a simple way to send money without sharing financial information. PayPal automatically encrypts your confidential information in transit using the Secure Sockets Layer protocol (SSL). For direct bank payments, banking institutions are credible and reliable, and we do not share any personal banking information with any third parties.
Do you offer refunds or exchanges?
We are only happy if you are! We guarantee our product quality and personally oversee the packaging and the condition of every single item! We will gladly refund or exchange any products that are damaged in transit. Simply send us a photo of the item and it’s packaging upon receival. We can exchange your product for a different size one, such as a t-shirt, depending on availability. The shipping fees for returning of items is to be provided by the customer. Products must be sent back in the original condition and securely packaged for the return shipment. If the item is damaged or used after you receive it, we can not take it back.
Personalized items cannot be returned because they are handmade specially for you.
Do you have any other questions please contact us at: firstname.lastname@example.org