FAQ Frequently Asked Questions
We try to be as informative as possible but if you have any questions please contact us at email@example.com
Delivery times and shipping
Most of our items are made to order. Items which are in stock are sent every business-day by Italian Summers, and are entrusted into the hands of Royal Dutch Post, Poste Italiane or express carriers such as DHL within 1 to 3 business days after receiving of the payment of your order.
For the products that are handpainted or decorated (bags and other items) and printed items (our printed totes or t-shirts) we may need a longer delivery time as these items have to be printed at our affiliated printing facilities. We will keep you informed about your order during the process and provide you with a tracking number for your shipping.
Do you ship internationally?
Yes. When you order you can place your order from our shop that will include the shipping costs automatically.
When will I receive my order?
Most orders should arrive within 10 days from shipping in the EU, and 2 weeks or more internationally. Most of our items we don’t have in stock, since they are handmade or to order. We ship from Italy or the Netherlands. Please note that while we do our best to get orders processed and shipped promptly, some orders may take longer due to demand, distance or intervening festivities, as well as items ‘made to order’.
What shipping carrier do you use?
Most orders mailed from Italy are shipped via Poste Italiane and their UPS/DHL affiliates for international orders, while some orders originating from Holland (where some items are printed for us) will be shipped via Royal Dutch Post or DHL
What are the shipping costs?
Depending on order size, carrier, weight and destination, different rates may apply. We reserve the right to adjust and correct a shipping cost if need be. We would inform you of any changes ahead of shipping, of course. Please contact us on firstname.lastname@example.org for any question.
Internationally we ship as DDU (Delivery Duty Unpaid) so the product prices displayed are exclusive of all taxes and duties. You would be required to pay all import duties, customs or local taxes, if levied by the country you are shipping to.
Which methods of payment do you accept?
We accept PayPal or a direct bank payment. The PayPal option in our webshop already factors in shipping costs. For direct banking payments especially on large orders, i.e. weddings or events, from any country, you can simply pay after contacting us to determine both your specific order and preferred mode of shipping. We will gladly assist you. email@example.com
You can shop with confidence. PayPal Processes almost 8 million transactions every day. It provides a simple way to send money without sharing financial information. PayPal automatically encrypts your confidential information in transit using the Secure Sockets Layer protocol (SSL). For direct bank payments, banking institutions are credible and reliable, and we do not share any personal banking information with any third parties.
Do you offer refunds or exchanges?
We are only happy if you are! We guarantee our product quality and personally oversee the packaging and the condition of every single item we hand-decorate or produce. Our printed items are packaged and shipped by our trusted printing affiliates.
Please be advised that as our items are not kept in stock but are made-to-order just for you, and therefore we cannot normally accept returns. If any item is damaged in transit, simply send us a photo of the item and its packaging within 48 hrs. after receival and we will assess the case. We cannot be responsible for items lost or damaged in transit. You may wish to have your shipment insured, please let us know in the comment box of your order form or contact us by email, and we will let you know the cost for this service and arrange it for you.
In case you receive a different item than you ordered, we will replace it with the correct one at no extra cost.
If you have any questions, please contact us at: firstname.lastname@example.org
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